This page requires Javascript. For cases of high roller wear, the Bogy needs to be replaced. Any damage to these parts can cause paper jams, miss-feeds, or multiple page feeds. Modify your browser’s settings to allow Javascript to execute. Modify your browser’s settings to allow Javascript to execute.

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Bogy is shown assembled in the Figure below. Indicates the ADF firmware version number. Indicates the scanner firmware version number. Seperation Pad and Rollers. Check to see that the Sensor Flag moves freely by pushing it with a pin or ballpoint pen.

Uninstall and then reinstall the HP Scanjet drivers and utilities If checking the scanner cable connections did not solve the problem, the problem might have occurred because of an incomplete installation.

The recommended cleaning interval varies based on number of pages scanned, number of paper jams, and paper errors.

Mylar strip torn out of ADF due to staple damage. How does HP install software and gather data? USB cable Check the physical connection to the scanner:.

See your browser’s documentation for specific instructions. Click the Record Cleaning button to record that the feeder has been cleaned and to reset the scanned pages count. Locate the two retaining hooks. This page requires Javascript. Europe, Middle East, Africa. Figure 2 has examples of the objects that may be stuck and some locations where they may be found.


HP Scanjet N series Flatbed Document Scanner – Included software | HP® Customer Support

HP Scanjet Drivers and Tools. Frequently these problems are easy to identify and fix, avoiding inconvenient and time-consuming replacement and repair by HP. First, open the ADF Hatch as shown in the Figure below and clear out any paper or stuck objects found inside similar to the steps and examples for the Clean Out Zone.

The document feeder cannot pick up the paper or the paper is jammed. For information on how to perform scanner maintenance, see the Care and maintenance section of the scanner User Guide. In addition to objects stuck in the Clean Out Zone, paper jams and paper feeding problems may be caused by a damaged plastic Mylar strip.

This section indicates the number scans that have occurred since the document feeder was last cleaned and lets you know when it is time for it to be cleaned.

It is important to always do a visual check of the product and mechanism to identify easy fixes and a quick resumption of normal operation. Javascript is disabled in this browser.


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The paper weight is 60 approximately gsm and is 0. Please try again shortly. If it feels tight, remove gp obstructions like the paper in Figure 2 or wiggle it gently in four directions until it moves freely.

HP Scanjet N8400 series Flatbed Document Scanner – Clean the ADF window

The following information is displayed:. To order more HP paper-path cleaning cloths or a feed roller replacement kit, go to www. Follow these steps to resolve the error: Automatic document feeder firmware version: When the media feeds through and ejects from the ADF any dislodged objects will eject into the output tray as well. Press on the scanmer sides indicated in the picture at right.

Another USB cable might not be compatible with the scanner. Europe, Middle East, Africa.