I had to reconfigure the scan to network folder but it appears to work ok. I tried the Microsoft fix-it utility for devices and it says some devices may not be detected but did not offer a solution. Cyan, magenta, yellow, black. Any warranty support needed would be completed by the third party that sold the product. Europe, Middle East, Africa. It matches the product:

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Select your operating system and version. Tech support scams are an industry-wide issue where scammers attempt to trick you into paying for unnecessary technical support services.

Reboot both machines and try again. The serial number provided does not match the previously selected product.

Hi RESK, I suggest temporarily disabling your security software anti-virus and firewall to see if it resolves the issue: Please return to the product information page and verify the numbers provided or try again later. The list of all available drivers for your product is shown above.

HP Officejet Pro a. Select your operating officejte and versionChange Detected operating system: Environmental Parameters Sound Emission.


By completing and submitting this form you consent to the use of your data in accordance with HP’s Privacy statement. Thus, the warranty has been removed from this product. Did this solve your problem? Javascript is disabled in this browser.

HP Officejet Pro 8500A e-All-in-One Printer series – A910

First Print Out in 14 secs. Warranty withdrawn refurbished product: Plain paper, Thick plain paper, Bright white paper, Premium inkjet paper, Premium presentation paper, Advanced photo papers, Premium inkjet transparency film, Tri-fold brochure paper, Cards.

Same thing happens if I select scan from the computer. This product has been exchanged for a new or refurbished product. Tell us about your experience with our site.

Please try again shortly. One or more of the values entered is not permitted. Any warranty support needed would be completed by the third party that sold the product. Fax Machine Features Speed Dialing.

HP Customer Support – Software and Driver Downloads

I can confirm that both the HP a and the cardscan scanner are present in devices imaging and I even have run the hardware troubleshooter which does not find the problem. It also fits with my problem with the cardscan scanner no longer working in the cardscan program although it is present in devices. Comes with ink power cord and usb cord but no software.


I get a similar problem when trying to use the CardScan c scanner as it shows up in devices but the CardScan software does not detect the scanner when trying to use the set-up wizard.

HP Officejet Pro A Plus e-All-in-One Specs – CNET

Power Power Consumption Sleep. You can follow the question or vote as helpful, but you cannot reply to this thread. Asia Pacific and Oceania.

I scabner shown picture of actual ink level. Europe, Middle East, Africa. But I cannot scan to computer. I rebooted both printer and computer to no avail.